FAQ's

Product Information

Are your pieces authentic vintage? 
Many of our pieces are true vintage items sourced from Europe and carefully curated to retain their original charm. Others are crafted by artisans with a vintage-inspired aesthetic to blend seamlessly with authentic vintage pieces.

Can I get more information on a specific piece?
Absolutely! If you’d like more details or additional photos of any item, please contact our customer service team, and we’ll be happy to assist.

Intentional Packing
To enhance the positive energy in your space, we sage every product, ensuring it arrives with a sense of tranquility and purpose.

Returns & Exchanges

What is your return policy?
We hope you love your purchase as all sales are final. Due to the unique nature of our items, we are unable to accept returns or exchanges. However, if your order arrives damaged or incorrect, please reach out to us, and we'll be happy to assist.

Shipping & Pickup

Can I do order pickup & save on shipping? 
Yes! Simply message us via Instagram or email to reserve your item & we will gladly set up a pickup time for you. 
 
Do you ship internationally?
Currently, we ship within [specified regions or countries, if applicable]. If you're outside these areas and are interested in our products, please contact us, and we’ll do our best to accommodate your request.

How much does shipping cost?
Shipping rates vary based on the size of your order and your location. You'll be able to view exact shipping costs at checkout.

When will my order ship?
Orders are processed within 1-3 business days. Once shipped, you’ll receive a tracking number to monitor your delivery’s progress.

Proceeds of Order

When you shop with Casa 23, you're doing more than just supporting a sustainably-focused, woman-owned business—you’re also contributing to animal welfare. A portion of every sale goes directly to helping animals in need in Portugal, making each purchase a step toward a kinder world.